FAQ

• How often will my subscriptions order ship?

  Your order will ship every 30 or 90 days, depending on the interval you select.

• What types of payment are accepted for subscription orders?

  We accept any major debit or credit card provider for auto-replenish.

• How does subscription billing work?

  You will be billed every 30 or 90 days depending on the interval you selected. You will be notified via email 3 days before your card is billed, and you will be given the option to manage your subscription via that email

• How do I update my subscription billing information?

  To update your billing information go to mytopicals.com/account and select “manage subscription” or select the “manage subscription” link in any subscription notification email you receive from us.

• How do I change my subscription charge date?

  Go to mytopicals.com/account and select “manage subscription” or select the “manage subscription” link in any subscription notification email you receive from us.

• If I change my next subscription charge date, will it change my order frequency?

  Yes, you will be shifted onto a new 30 or 90 day timeline (whichever option you’ve selected) based on the date of your upcoming charge date

• What is the deadline to make changes to my subscription order?

  You will be notified 3 days before your card is billed and you can make changes up until 11:59pm the night before your next charge date

• When will my credit card be charged?

  As soon as you place your order or approve our subscription via text. Don’t worry we’ll remind you before we charge you.

• What forms of payment do you accept?

  Topicals currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Afterpay.

• My payment didn’t go through.

  If your payment doesn’t go through, make sure you all the credit card information is correct and that your card is not expired.

• How can I update my order?

  Please text us by sending the words TOPICALS411 to +1 (516) 806-5364.

• How do I check the status of my order?

  You can check the status of your order on your account page or by texting TOPICALS411 to +1 (516) 806-5364.

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