Delivery & Returns

Shipping

Is COVID-19 affecting your shipping?

We are experiencing a bit of delays because we want to keep our team members safe. 

How long does processing take?

Processing is the time it takes to pack and ship your order. Processing can take up to 48 hours. For restocks and pre-orders, it will take up to 2 weeks to process and fulfill orders. Shipping itself takes an additional 2-8 days.

How do I fix an incorrect order or shipping address?

Email/Text/DM us within 24 hours to fix any errors in your order.

How long does shipping take?

Currently our ship times are between 2-8 days depending on your location. (We ship from New Jersey). You can always select expedited shipping if you need it sooner!

So when will my order ship?

We try our best to ship 48 hours after the order is placed. As a small team, we put our team’s mental health first so sometimes orders may go out a bit later than that. For restocks, it will take up to 2 weeks to process and fulfill orders. Shipping itself takes an additional 2-8 days.

What countries does Topicals ship to?

From our website, we only ship to the USA and Canada. We’re working on shipping to international locations!

How long does it take to ship to Puerto Rico, Alaska, or Hawaii?

Lucky you for living in such a dreamy place! Orders typically take 9-14 days.

I haven’t received tracking numbers.

Usually it takes 3 days for the tracking to get registered on your end, but if you don't hear from us within 5 days, text TOPICALS411 to 516-806-5364.

My package was stolen, lost, or damaged!

We’re sorry! Text TOPICALS411 to 516-806-5364 and we’ll look into it for you. Additionally, by adding Route to your order you can get a new package shipped for free.

Returns and Exchanges

With every purchase, you are guaranteed real support and peace of mind. We accept domestic and Canadian returns on our entire collection within 30 days of delivery of purchase! For more information, please navigate our returns portal to initiate your return for store credit or a refund.Please note that we’re unable to support returns from the UK at the moment. If you'd like to know more, email  - our team would be happy to assist with any questions you have!