Frequently Asked Questions

Got questions? We're here to help.

Frequently Asked Questions

Got questions? We're here to help.

FAQs

Products

Is it safe to use Topicals if I am pregnant or breastfeeding?

We want to ensure our customers who are expecting or nursing a little one feel confident using our products. All Topicals products - except Slather & Sealed - are considered safe for pregnant and breastfeeding persons. However, as with any product, we recommend consulting your doctor first.

Slather & Sealed should not be used while pregnant or breastfeeding because it contains Retinol.

What is the shelf life of Topicals products? Do your products have expiration dates?

The shelf life of all Topicals products is 9 months opened and 18 months unopened.

If you ever need to check your product's production date, email help@mytopicals.com along with the batch number printed on the opposite end of the cap, and we'll be more than happy to confirm the month it was produced!

Why do some Topicals products smell / have color variations?

It is totally normal for the product color to change over time. There is no need for concern, the product is still safe to use! 

Our ingredients come from plants and other natural sources, with variations between batches based on factors like harvest time and location, as well as growth conditions. For instance, different oranges can vary in sweetness, seed content, and color despite being the same type. These differences result from various factors.

Due to the high activity of many of our ingredients, combining them or adding them to formulas can produce a smell. Additionally, some ingredients naturally release scents when at their most active. However, as long as the product is within its shelf life, it remains safe to use.

Why am I experiencing breakouts after using Topicals Products?

Little bumps can be indicative of either an allergic reaction or can be temporary skin purging, characterized by the appearance of texture, bumps, and/or whiteheads. However, this purging process should not cause any discomfort such as irritation, inflammation, burning, or itchiness.

Please do not hesitate to reach out to us at help@mytopicals.com if you are experiencing any reaction after using Topicals products.

Are Topicals products suitable for sensitive skin?

Topicals products are designed specifically with sensitive skin in mind - that’s why we avoid synthetic fragrances and dyes and use scientifically-proven botanicals and safe synthetics at their optimal concentrations.

That said, everyone’s skin is different, so we recommend reading each product’s ingredient list and patch test first. To patch test, apply a small amount of product behind the ear, wait 24-48 hours and check for any signs of irritation.

Are your products non-comedogenic?

Yes, all of our products have passed comedogenicity testing.

What type of skin is Topicals suitable for?

All skin types! Topicals works to redesign and reimagine the experience of treatment for people with visible skin conditions.

Each product targets different concerns. You can find more information about skin type compatibility on the product pages. We recommend patch-testing products to be sure a product will work for you!

How long does it take to see results?

Results vary; depending on your routine, you should start seeing some really positive changes within 6 weeks or so.

Is Topicals packaging recyclable?

In partnership with Pact Collective, you can now bring your Topicals empties to select Sephora stores across the US and Canada to be recycled! While our cardboard packaging and aluminum tubes can be recycled at home, all Topicals empties can be dropped off at participating Sephora locations. For more information and drop-off locations, visit pactcollective.org/locations.

Why do you use aluminum tubes?

We use aluminum tubes because of their recyclability. They help prevent product discoloration and waste by helping you get out every last drop of Faded or Like Butter -- especially when used with our Main Squeeze tube key—they're completely airtight and sealed until used for optimal product freshness.

Ingredients

Are Topicals products gluten-free?

Yes, all Topicals products are gluten-free!

Are Topicals products clean?

Yes, all Topicals products are clean and certified clean at Sephora! Topicals products have been formulated without parabens, sulfates SLS and SLES, mineral oils, formaldehyde, and more.

Do any Topicals products contain fragrance?

All Topicals products -- except Faded Serum -- are formulated without added fragrance, aka they're fragrance-free!

Faded Serum contains ethylene brassylate, a fragrance compound generally considered safe to use, even for sensitive skin, as it is not commonly associated with adverse reactions.

Additionally, we’ve conducted RIPT testing, which indicated that Faded with ethylene brassylate does not cause irritation.

Where can I find the percentages for each product?

Our formulas are proprietary, but every ingredient is used at a safe and effective level. Our formulas are specially crafted recipes with a balanced level of several actives. We do not disclose ingredient levels because, in the case of our formulas, the power is in the work they do synergistically. Our custom blends are effective because instead of one or two actives carrying all the weight together, our blends provide a powerful impact.

If you are sensitive to a particular ingredient and need clarification, we can inform you about individual ingredients of concern. Please feel free to email us at help@mytopicals.com.

Is Topicals vegan and cruelty-free? Does Topicals test products on animals?

All Topicals products are vegan, gluten free, and dairy-free and do not include any animal by-products. All our products are also cruelty-free.

Topicals does not test on animals!

Shipping

Where does Topicals ship to?

We ship ONLY to the US & Canada from our website.

You can also find our products exclusively at Sephora in stores and online in the US, UK & Canada. So if you're in those countries, head over to Sephora to check out our awesome products in person!

We're always working on expanding our reach and hope to bring our products to other countries soon! Keep your eyes peeled, and stay tuned for any updates on new shipping destinations.

Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivered to a freight forwarder or shipment location other than our approved list of destinations.

How much does international shipping cost?

Shipping to Canada costs $12 CAD. Any other amount you see at checkout includes taxes.

Which shipping methods do you offer?

United States: USPS 4-8 business days, depending on your location, could arrive earlier or longer.

UPS 2 business days.

Canada: Passport International Shipping is 6-9 days.

If you having any questions regarding your international order please reach out to help@passportshipping.com

Please note if an order is delayed in transit original shipping fees are non-refundable.

How long does expedited shipping take?

Expedited shipping is available via UPS for $15 on orders shipped within the continental United States. The UPS expedited shipping time is 1-2 business days after the order is fulfilled. Orders placed before 1:00 p.m. Eastern Time will be processed that same day. Any order placed after 3:30 p.m. Eastern Time will be fulfilled the following business day. UPS is unable to expedite shipments to P.O. Boxes.

Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. Eastern Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).

The expedited shipping cost is non-refundable unless the order arrives after 5+ business days.

How long does shipping take?

United States: Our shipping times are between 4-8 days, depending on your location (we ship from New Jersey). See our expedited shipping details if you need your order sooner!

If you live in Alaska, Hawaii, or a U.S. territory (lucky you for living in such a dreamy place!), shipping typically takes 9-14 days.

Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. Eastern Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).

Canada: Standard shipping is 6-8 business days. However, our shipping partner, Passport, calculates dynamic shipping times based on current conditions. If the estimated shipping time at the time of checkout is longer than 6-10 business days, know our shipping partner's estimates are often conservative and longer than actual wait times.

We do not offer expedited shipping on international orders.

Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. Eastern Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).

When will my order ship?

Orders placed before 1:00 p.m. Eastern Time will be processed that same day. Orders placed after 1:00 p.m. Eastern Time will be fulfilled the following business day. Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. Eastern Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).

The postal service picks up processed orders at the end of each business day.

You will receive an email confirmation with tracking information once your order has been processed.

Do you offer free shipping?

We offer free shipping on U.S orders $60+ as a standard, and sometimes lower than this threshold when we have a sale. If the threshold has been lowered, it will be indicated on the purple header on top of this site!

We do not offer free shipping for international orders.

Do you ship to P.O. Boxes, PMBs, and APO / FPO?

Yes, we ship to P.O. Boxes, Private Mail Boxes (PMB), Army Post Offices, and Fleet Post Offices.

Do I have to pay taxes and duties for my international order?

We ship all international orders Delivered Duty Paid (DDP) to create a better delivery experience for you. By shipping DDP, taxes and duties are collected at checkout so that your package is not stopped and held by customs. This also means that taxes are not included in the product price.

Please don't hesitate to contact us at help@mytopicals.com if you have any questions regarding the price breakdown of your order -- we're always happy to help!

How long does processing take?

Processing is the time it takes to pack and ship your order. Processing can take up to 3-5 business days excluding weekends.

Passport International Shipping

What is Passport?

Passport is a trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

If you have any questions or concerns regarding your international order or international shipping times, please contact help@passportshipping.com with your Topicals order number.

How do I read my tracking page?

  1. Estimated delivery date The delivery estimate for your parcel! This estimate is determined by the average transit time for packages shipped from the retailer to your country
  2. Last mile delivery partner tracking ID The hyperlink will take you to the tracking page of our delivery partner who will be delivering the package to your door. If a link is not available, please feel free to contact help@passportshipping.com for additional information
  3. Shipping updates via email Input your email to get delivery updates when your package crosses a major milestone. You can unsubscribe to these at any time.
  4. Shipping activities Detailed tracking events pulled from the US and last mile carrier (e.g., FedEx, USPS, AU Post, CA Post)

Why has my tracking stopped?

It can sometimes take a few days for delivery partners to scan and track all packages.

Sometimes a scan can be missed and it may make it look like your package has not moved for several days, even if it is still on its way. Luckily, in most cases, the situation resolves itself within a few days.

If no movement has occurred within 5 business days of the expected estimated delivery date, please get in touch with Passports customer experience team at help@passportshipping.com and they'll immediately look into the matter!

How long does international shipping take?

United Kingdom, Canada: Standard shipping is 6-18 business days. However, our shipping partner, Passport, calculates dynamic shipping times based on current conditions. If the estimated shipping time at the time of checkout is longer than 6-8 business days, know our shipping partner's estimates are often conservative and longer than actual wait times.

We do not offer expedited shipping on international orders.

Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. Eastern Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).

If you have any questions or concerns about international order shipping times, don't hesitate to get in touch with help@passportshipping.com with your order number (#TOP followed by 6 digits).

How much does International shipping cost?

International shipping is free for orders over $60. If your order is below $60, international shipping is $15.

Orders & Payments

Can I cancel/edit my order?

If you act quickly, we may be able to update your order while it is still processing. We cannot guarantee that we'll be able to modify or cancel your order once it's been placed.

Please note that our Customer Service team is located in the U.S., and any requests received after 4:00 p.m. Pacific Time may not be resolved until the following business day.

We cannot guarantee that we'll be able to modify or cancel your order once it's been placed.

What do I do if my product was damaged?

We’re so sorry to hear this! Please reach out to us at help@mytopicals.com so we can resolve this for you.

What if I have an issue with my order?

We’re so sorry to hear this! Please reach out to us at help@mytopicals.com so we can resolve this for you.

How do I check the status of my order?

Once your order is placed, you’ll get confirmation that we’ve received it. You will receive additional updates when the order ships, is out for delivery, and when it’s been delivered.

You can also check the status of your order on your Account Overview by signing in here: https://mytopicals.com/account/login

If, for any reason, you didn’t receive a shipping or confirmation email, please reach out to our support team at help@mytopicals.com.

What if my order is delayed?

We are so sorry if you are experiencing a delay with your order! Once your order has left our warehouse, we kindly ask that you contact the carrier if you believe that your package is delayed. If you did not purchase the Corso Package Protection, we recommend contacting USPS or the local carrier for more information regarding the delay.

When will my credit card be charged?

As soon as you place your order or approve our subscription via text. Your credit card will be charged as soon as your order is accepted and processed.

Can I use FSA/HSA dollars on mytopicals.com?

Although certain skin care products such as acne treatments, face washes, and spot creams may be eligible for reimbursement, we suggest that you verify this with your insurance provider. Please note that Topicals does not offer HSA or FSA support at this time.

Which payment methods do you accept?

Topicals currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Afterpay, Shopify Pay, Cash App, Google Pay, and Apply Pay.

What is Green Shipping Protection?

What is Green Shipping Protection by Corso?You can now purchase 100% carbon offsetting, shipping protection, and dedicated support — offered by Corso. We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.

Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together! 🌳

Discounts

Do you have discounts or promo codes that I can use for my first order?

At this time, we offer free shipping on orders over $60 USD from our website, mytopicals.com

You can also receive a 10-15% discount code when you sign up for emails and texts! Lastly, you can save 10% and receive free shipping when you set up subscribe and save.

Can I use multiple promo codes?

Unfortunately, only 1 promo code can be used per order.

Can I apply my discount after placing an order?

Unfortunately, discount codes cannot be applied after an order has been placed.

Subscription

What are the perks of auto-replenish?

Never run out of your favorite products. You’ll save 10% when you subscribe to a product, receive free shipping, and it’s easy to cancel at any time.

How does auto-replenish work?

Choose 30 or 90-day intervals and your order will automatically ship to you on the interval you choose. You’ll also be notified via email a few days before each time your card is charged as a reminder about your upcoming order. If you want to skip your upcoming order, you will be able to manage your subscription through the link in the email.

You will be billed every 30 or 90 days depending on the interval you selected. You will be notified via email 3 days before your card is billed, and you will be given the option to manage your subscription via that email.

Is my data secure?

We are committed to keeping our customers’ data safe. We completed an independent SOC 2 Type 2 audit, meaning that our information security practices, policies, procedures, and operations meet or surpass the thorough SOC 2 standards for security, availability, and confidentiality. Additionally, we protect your customers' private data by being GDPR compliant.

What is the deadline to make changes to my order?

You will be notified 3 days before your card is billed and you can make changes up until 11:59 pm the night before your next charge date.

If I change my next charge date, will it change my order frequency?

Yes, you will be shifted onto a new 30 or 90-day timeline (whichever option you’ve selected) based on the date of your upcoming charge date.

Can I expedite shipping for my auto-replenish order?

Unfortunately, no. At this time we only offer standard free shipping across all subscription orders.

Can I return my auto-replenish order?

Yes! Just send us your order number to help@mytopicals.com and we can help with next steps.

Can I apply my rewards points to my subscription order?

Your rewards points can be applied to your initial subscription purchase, but please note that they cannot be used for discounts or applied to recurring subscription orders.

*Please note that current promotions or discounts are not applicable to any subscription orders

Afterpay

What is AfterPay?

Afterpay is available for all Topicals customers in the USA. Afterpay offers simple payment plans, allowing a purchase to be paid for in 4 equal installments, due every fortnight, interest-free! Simply choose After-pay as your payment method at the checkout. First-time customers will need to provide payment details as usual while returning customers log in to make their purchases. It’s that easy!

Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal installments that are due every 2 weeks.

How do I start using Afterpay?

Just add items to cart, go to checkout as usual, then select Afterpay as your payment method. If you already have an Afterpay account, log in and complete checkout in seconds. If you’re new to Afterpay, you can sign up as you checkout by following the prompts. You’ll know if you’ve been approved within seconds, and your order will ship within a few days, as it would with any other form of payment. Enjoy!

You’ll pay for your order in four, interest-free equal installments when you pay on time, every two weeks.