FAQ

  • When will my credit card be charged?

    As soon as you place your order or approve our subscription via text. Don’t worry we’ll remind you before we charge you.

  • What forms of payment do you accept?

    Topicals currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Afterpay and Swaypay.

  • My payment didn’t go through.

    If your payment doesn’t go through, make sure you all the credit card information is correct and that your card is not expired.

  • How can I update my order?

    Please text us by sending the words TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.

  • How do I check the status of my order?

    You can check the status of your order on your account page or by texting TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.

  • What’s your refund policy?

    We have a 45-day return policy, so that you can ensure you love your products. If you don’t, no hard feelings. Please send us your order number and email, and we will process your return for a full refund. We’re super mindful of the impact shipping has on the environment so we'd rather you gift a Topicals’ product you don’t like to a friend or a homeless shelter. Sometimes a product doesn't work for you, but works for others. If an item arrives damaged, we'll replace it for you!

  • I got the wrong order.

    Shoot us a text saying TOPICALS411 at 283-98 and we’ll get this fixed for you! For international customers, text TOPICALS411 to +1 (516) 806-5364.

If you didn’t see your question, it’s because we want to chat with you! Drop us a note here.

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