How often will my subscriptions order ship?
Your order will ship every 30 or 90 days, depending on the interval you select.
What types of payment are accepted for subscription orders?
We accept any major debit or credit card provider for auto-replenish.
How does subscription billing work?
You will be billed every 30 or 90 days depending on the interval you selected. You will be notified via email 3 days before your card is billed, and you will be given the option to manage your subscription via that email
How do I update my subscription billing information?
To update your billing information go to mytopicals.com/account and select “manage subscription” or select the “manage subscription” link in any subscription notification email you receive from us.
How do I change my subscription charge date?
Go to mytopicals.com/account and select “manage subscription” or select the “manage subscription” link in any subscription notification email you receive from us.
If I change my next subscription charge date, will it change my order frequency?
Yes, you will be shifted onto a new 30 or 90 day timeline (whichever option you’ve selected) based on the date of your upcoming charge date
What is the deadline to make changes to my subscription order?
You will be notified 3 days before your card is billed and you can make changes up until 11:59pm the night before your next charge date
When will my credit card be charged?
As soon as you place your order or approve our subscription via text. Don’t worry we’ll remind you before we charge you.
What forms of payment do you accept?
Topicals currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Afterpay.
My payment didn’t go through.
If your payment doesn’t go through, make sure you all the credit card information is correct and that your card is not expired.
How can I update my order?
Please text us by sending the words TOPICALS411 to +1 (516) 806-5364.
How do I check the status of my order?
You can check the status of your order on your account page or by texting TOPICALS411 to +1 (516) 806-5364.