FAQ

Is Covid-19 affecting your shipping?

We are experiencing a bit of delays because we want to keep our team members safe.
How long does processing take?

Processing is the time it takes to pack and ship your order. Processing can take up to 1 week. For restocks, it will take up to 2 weeks max to process and fulfill the orders. Shipping itself takes an additional 2-8 days.
How long does shipping take?

Currently our ship times are between 2-8 days depending on your location. (We ship from New Jersey). You can always select expedited shipping if you need it sooner!
So when will my order ship?

We try our best to ship 1 week after the order is placed. As a small team, we put our team’s mental health first so sometimes orders may go out a bit later than that. For restocks, it will take up to 2 weeks to process and fulfill orders. Shipping itself takes an additional 2-8 days.
What countries does Topicals ship to?

From our website, we only ship to the USA and Canada. We’re working on other international locations too!
How long does it take to ship to Puerto Rico, Alaska, or Hawaii?

Lucky you for living in such a dreamy place! Orders typically take 9-14 days.
I haven’t received tracking numbers.

Usually it takes 3 days for the tracking to get registered on your end so be patient, but if you don't hear from us within 5 days, text TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.